Refund policy
Refund & Return Policy
Last updated: 12th December 2025
At MyLankaStore.lk, we comply with Sri Lanka Consumer Affairs Authority (CAA) regulations and are committed to fair and transparent business practices.
Returns
Returns are accepted within 7 days from the date of delivery.
Items must be unused, unworn, and in original condition.
Original packaging, labels, and proof of purchase are required.
Non-Returnable Items
Returns will not be accepted for:
Perishable goods
Personal care, hygiene, or cosmetic items once opened
Customized or made-to-order items
Items marked as Final Sale / Non-Returnable
Items damaged due to misuse or negligence
Refunds
Returned items will be inspected upon receipt.
Approved refunds will be processed within 7–14 working days.
Refunds are issued via the original payment method where applicable.
Delivery charges are non-refundable unless the item is defective or incorrect.
Cash on Delivery (COD) Refunds
COD refunds are processed via bank transfer or store credit.
Customers must provide correct bank account details.
Cash refunds are not offered.
Processing time: 7–14 working days after approval.
Exchanges
Exchanges are only available for defective, damaged, or incorrect items.
Requests must be made within 7 days of delivery.
Exchanges are subject to stock availability.
Damaged or Incorrect Items
Notify us within 48 hours of delivery.
Photos or videos may be requested for verification.
Return shipping costs will be covered by MyLankaStore.lk in such cases.
Return Shipping
Customers bear return shipping costs unless the issue is our fault.
We recommend using a trackable courier service.
We are not responsible for lost return shipments.
Contact Us
Email: mylanka.shop@gmail.com
Phone: + 94 72 611 8119
Website: https://mylankastore.lk